Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use NeedInstall, we may collect:

• Account information: Email address, password, name, and company name when you create a contractor account
• Business information: Phone number, website, business description, and service areas for listings
• Quote requests: Customer name, contact information, and project details when submitting quote requests
• Payment information: Billing details processed securely through our payment provider (Stripe)

1.2 Information Collected Automatically

We automatically collect:

• Usage data: Pages visited, features used, and interactions with the Service
• Device information: Browser type, operating system, and device identifiers
• Log data: IP address, access times, and referring URLs

1.3 Publicly Available Information

We may collect publicly available business information from sources like Google Maps, Yellow Pages, and business registries to populate initial (unclaimed) listings. This information includes business names, general location, and business categories.

2. How We Use Your Information

We use collected information to:

• Provide and maintain the Service
• Display contractor listings to customers
• Process payments and manage subscriptions
• Send transactional emails (account confirmations, billing notices, position updates)
• Facilitate quote requests between customers and contractors
• Improve and optimize the Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

3. Information Sharing

3.1 Public Information

The following information is publicly displayed on contractor listings:

• Business name and description
• Phone number (for claimed listings)
• Website URL (for claimed listings)
• Service areas
• Google ratings (if available)
• Listing tier/badges (Featured, Verified Pro)

3.2 Quote Requests

When customers submit quote requests, their contact information and project details are shared with the relevant contractor(s) to facilitate communication.

3.3 Service Providers

We share information with third-party service providers who assist us in operating the Service:

• Payment processing: Stripe processes payments and stores payment information
• Email delivery: Email service providers send transactional emails
• Hosting: Cloud providers host our infrastructure
• Analytics: Analytics providers help us understand usage patterns

3.4 Bid Confidentiality

Bid amounts for Top Spot positions are strictly confidential.We do not share, disclose, or reveal bid amounts to any other contractor, customer, or third party. Bid information is used solely to determine listing positions.

3.5 Legal Requirements

We may disclose information when required by law, legal process, or government request, or to protect the rights, property, or safety of NeedInstall, our users, or others.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit (HTTPS)
• Secure password hashing
• Regular security assessments
• Limited access to personal data

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account deletion:

• Account data is deleted within 30 days
• Unclaimed listings may remain in the directory
• Anonymized analytics data may be retained indefinitely
• Data required for legal compliance is retained as necessary

6. Your Rights

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and associated data
• Object to certain processing activities
• Data portability
• Withdraw consent

To exercise these rights, contact us.

7. Cookies

We use essential cookies to maintain your session and preferences. We may also use analytics cookies to understand how visitors interact with the Service. You can control cookies through your browser settings.

8. Children's Privacy

NeedInstall is not intended for users under 18 years of age. We do not knowingly collect information from children. If we learn we have collected information from a child, we will delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We take appropriate safeguards to ensure your information remains protected.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

For questions about this Privacy Policy or our data practices, please contact us.